Lie Detecting Call Center Software
In Dublin, California a new call center lie detecting
software called SMART Assured Self Service (SMART
ASS) solution has been introduced. The new software
intercepts customers who lie to call center representatives
cutting down on wasted calls, man hours and overtaxed
equipment.
In fact, when SMART ASS catches a customer in a lie
(or call center representative) an automated voice
blurts out "You can't handle the truth!"
This proprietary software has saved Fortune 500 companies
from across the nation hundreds of thousands of dollars
in wasted calls.
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